Reports & Analytics

The Reports page provides analytics across four tabs: Overview, Usage, Conversations, and Sentiment. All data can be filtered by time period and bot.

Filters

Filter	Options
Time Period	Last 24 hours, 7 days, 30 days, 90 days
Bot	All Bots, or select a specific bot
Export	CSV, PDF, or Excel format

Click Export to download the current view.

imageTenant reports dashboard showing overview tab with KPI stat cards, conversation trend bar chart, sentiment donut chart, top intents table, and usage metrics breakdown

Tenant reports dashboard

Overview Tab

Key Metrics

Four stat cards at the top:

Metric	Description
Total Conversations	Number of conversations in the period
Containment Rate	Percentage of conversations resolved without agent escalation
Avg Response Time	Average time for the bot to respond (milliseconds)
Total Messages	Total messages exchanged (user + bot)

Charts

• Conversation Trend — bar chart showing conversations over time
• Sentiment Analysis — donut chart breaking down positive, neutral, and negative sentiment

Tables

• Top Intents — most common user intents with count and percentage bar
• Usage Metrics — LLM tokens, RAG queries, STT minutes, TTS minutes, and embeddings used

Usage Tab

• Usage vs Limits — progress bars showing consumption against configured limits for each metric
• Daily Usage — table with date, LLM tokens, RAG queries, and conversations per day

Conversations Tab

Six metric cards:

Metric	Description
Total	All conversations
Completed	Conversations that ended normally
Escalated	Conversations handed off to a live agent
Abandoned	Conversations where the user disconnected
Avg Duration	Average conversation length in minutes
Avg Messages	Average messages per conversation

Two breakdown tables:

• By Channel — conversation counts per channel (web, SMS, WhatsApp, voice)
• By Bot — conversation counts per bot

Sentiment Tab

Three cards showing the distribution of sentiment across conversations:

Sentiment	Color
Positive	Green
Neutral	Gray
Negative	Red

Each card shows the count and percentage of total conversations.