Build, deploy, and monitor AI-powered conversational bots
Choose what you want to do and we will take you to the right place.
Set up tenants, configure integrations, manage knowledge bases, and monitor system health
Use AI suggestions, search knowledge, provide feedback, and handle conversations efficiently
Monitor agent performance, review analytics, track RAG quality, and manage operations
OmniBots brings together everything you need to create intelligent, multi-channel conversational experiences -- from AI-powered responses to seamless live agent escalation.
Build bots powered by leading large language models including Anthropic Claude, OpenAI GPT, and Google Vertex AI. Each node in your flow can use a different model, so you can optimize for cost, speed, or capability at every step of the conversation.
Connect your existing documentation, FAQs, and support articles to your bot through knowledge bases. OmniBots uses vector search (RAG) to find the most relevant information and generate accurate, grounded answers -- reducing hallucinations and keeping responses up to date.
Let your bot do more than just talk. Define tools that call your internal APIs -- check order status, look up account balances, schedule appointments, or trigger workflows. Tools are defined once and can be reused across multiple bots and flows.
Deploy your bot once and reach users everywhere. Embed a customizable web chat widget on your website, connect SMS and WhatsApp channels, or handle inbound voice calls with IVR menu support and speech-to-text transcription.
When a conversation needs a human touch, OmniBots hands off seamlessly to your contact center. Native integrations with Genesys Cloud, Amazon Connect, 8x8, and Google CCAI pass full conversation context so agents can pick up right where the bot left off.
Understand how your bots are performing with real-time dashboards. Track conversation volume, containment rates, average handle time, and user satisfaction. Drill into individual conversations to see exactly where users drop off or escalate.
OmniBots -- AI-first conversational bot platform. Built for teams that need reliable, scalable, and secure bot experiences.
