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Intelligence Engines
OmniCortex is the intelligence pipeline that powers real-time analysis during conversations and post-interaction insights. This page lets you enable, disable, and tune individual engines.
Overview
Four stat cards at the top:
| Metric | Description |
|---|---|
| Total Engines | Number of available engines |
| Enabled | Engines currently active |
| Real-Time | Engines that run during live conversations |
| Batch/Post | Engines that run after conversations end |
Intelligence engines dashboard showing stat cards for total engines, enabled count, real-time count, and batch count, with engine cards below showing name, phase badge, description, category icon, enable toggle, and sensitivity selector
Engine Categories
Engines are grouped into three categories:
Real-Time Engines
Run during live conversations and provide immediate insights:
- Sentiment analysis
- Compliance monitoring
- Risk scoring
- Revenue opportunity detection
- Rescue tactics (intervene when conversations go wrong)
Post-Interaction Engines
Run after conversations end to generate insights:
- Script evolution (analyze and improve agent scripts)
- Emotional resolution scoring
- Root cause analysis
Batch Engines
Run on a schedule to process data in bulk:
- Aggregated reporting
- Trend analysis
Configuring an Engine
Each engine card shows:
- Name and phase badge
- Description of what the engine does
- Category icon (Real-Time, Post-Interaction, or Batch)
- LLM Model used by the engine
Enable / Disable
Toggle the switch on each engine card to enable or disable it. Disabled engines do not process data.
Sensitivity Level
Select a sensitivity level for each engine:
| Level | Description |
|---|---|
| Low | Fewer detections, fewer false positives |
| Medium | Balanced detection and accuracy |
| High | More detections, may include false positives |
Click Refresh to reload the current engine configurations.
INFO
The global intelligence kill switch (enable_intelligence) is controlled at the infrastructure level. If intelligence is disabled globally, individual engine toggles have no effect.